Unused items in their original condition can be returned within 30 days of receipt. The buyer is responsible for return shipping costs. Damaged, defective or incorrectly shipped items are handled separately.
30-day return window
You may request a return within 30 days of delivery. Items must be unused, uncut, uninstalled and in their original condition.
Damaged / wrong item
If your order arrives damaged, defective or you receive the wrong item, contact us within 30 days of delivery and include your order details and photos.
Where applicable, we will arrange a replacement or refund and cover the reasonable return shipping cost caused by our error.
Return method & shipping cost
Returns are accepted by mail. For standard returns, the buyer is responsible for return shipping costs. We recommend a tracked return service.
No restocking fee is charged.
Refunds
After the returned item is received and checked, approved refunds are sent to the original payment method within up to 7 days. Your bank or payment provider may need additional processing time.
How to return an item
Before returning an item, email support@mosaicpins.space with your order ID and the reason for the return. We will confirm the return instructions.
Return address: Mosaic Pins Space / Vitalijs Serguns, Tribseer Damm 50, 18437 Stralsund, Germany.
Exceptions
Custom or personalized items are not eligible for standard returns unless they arrive damaged, defective or incorrect. Your statutory consumer rights remain unaffected.
This exception applies only to items made to order or personalized specifically for the buyer. All standard products in our catalog are covered by our regular 30-day return policy.