We want you to be happy with your purchase. If something is wrong, contact us and we’ll help.
Damaged / wrong item
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
- Include your order details and photos.
- We will arrange replacement or refund where applicable.
Returns (if accepted)
Returns may be accepted in certain cases. Items must be unused and in original condition.
- Return shipping costs are paid by the buyer (unless we made a mistake).
- We recommend using a tracked service.
Refunds
Approved refunds are processed back to the original payment method. Bank processing time can take a few business days.
How to contact us
Email:
support@mosaicpins.space
Please include: order/session ID (if available) and a short description.
Important
We do not accept returns for custom or personalized items unless they arrive damaged or defective.